Turnaround is measured in Working Days, defined as days on which the clearing banks in the City of London are open for normal business. For orders made on a Guaranteed Turnaround service (being orders guaranteed to be ready within a certain period (the “Guaranteed Period”), delivery (as more particularly described in paragraph 9(b) below) will be made no later than 10pm on the last Working Day of the Guaranteed Period. Should Printdot fail to deliver within the Guaranteed Period (see also paragraph 10 Variations in quantity), a service “credit” will be awarded up to the value of the order in question (redeemable against future orders within 6 months of issue of the Credit in question) (the “Credit”). The customer will still be obliged to pay in full for the order in respect of which delivery was late, including any of the sums charged specifically for the provision of the Guaranteed Turnaround Service (“the Premium Charges”). Where the late delivery is as the result of the action or inaction of a third party, such as a carrier, Printdot, at their absolute discretion, may elect to extend the Turnaround by one Working Day and the customer shall not be awarded a Credit during this time.
These services rely on the customer not delaying the progress of the order in any way (which delays include but are not limited to the customer not returning proofs by the time specified by Printdot or failing to make payment by the time such payment is due) (a “Customer Delay”). In the event of a Customer Delay the customer shall not be awarded a Credit and the customer shall still be obliged to pay the Premium Charges but Printdot shall not be bound to deliver within the Guaranteed Period.
Delivery of work by Printdot shall be deemed to take place upon collection of the work by the customer (where the customer is obliged to collect the work) or (where Printdot is obliged to deliver the work) actual delivery of the work to the customer by Printdot. Where the customer is obliged to collect the work, customer’s failure to collect the work on the day on which Printdot is contractually obliged to have it ready for collection shall be classed as a Customer Delay. Where Printdot is obliged to deliver the work to the customer but the customer provides Printdot with incomplete or incorrect delivery information or is not available to accept delivery, then provided that Printdot has used reasonable endeavours to deliver the work to the customer, a failed delivery shall be classed as a Customer Delay.
Unless otherwise specified the price quoted is for collection of the work from Printdot at Unit 25 Fallings Park Industrial Estate, Wolverhampton WV10 9QB. A charge may be made to cover any extra costs involved for delivery to a different address.
Should expedited delivery be agreed Printdot shall be entitled to make additional charges on a time and materials basis to cover any overtime or any other additional costs involved, including without limitation, the cost of couriers or special delivery post.
Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days or more Printdot shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.
Risk of loss of or damage to work completed by Printdot shall pass to the customer on delivery. Notwithstanding delivery and the passing of risk in the work to the customer, ownership of and title to the work shall not pass to the customer and shall be retained by Printdot until Printdot has received payment in full in respect of the work.
In the unlikely event that Printdot deems it necessary to re-print work, the Guaranteed Period shall recommence from the time of Printdot’s confirmation to the customer of its agreement to reprint the work.